Frequently Asked Questions
Meet and greets can be so exciting that basic questions can be easily forgotten - Hey, we get it!
Below are some of our most FAQs.
Have a specific question? Email us today.
What services do you offer?
You can take a look at our list here!
How do I schedule a request for a specific time?
Pet Sitting MKE offers booking within two hour service windows. Morning (7AM-9AM), (9AM-11AM), Lunchtime (11AM-1PM), (1PM-3PM), Evening (3PM-5PM), (5PM-7PM) and Late Night (7PM-9PM). Unless for instances of time specific medication or special request, we guarantee approved bookings be started within the selected time windows. If you have a special circumstance that requires an exact booking time, please contact Pet Sitting MKE and make note of this in your booking request.
Where is the service agreement?
You can find the 2021 Service Agreement, here!
How often do I need to book?
Pet Sitting MKE does not have any requirements as to how frequently or infrequently you need to book to remain an active customer in our system.
Will my dog have different walkers?
Yes and no. We typically try to maintain the same 2-3 pet sitters per household so that we can continue to create consistency and build strong relationships with each of the pets we care for, while also allowing for scheduling flexibility on behalf of our team. Our team members have designated availability and are not on call 24/7. That means if Fluffy is typically walked by Claire during lunch, but needs a late evening walk on the weekend, Fluffy may be visited by another friendly face on our team!
How far in advance should I book?
We encourage our clients to book as far in advance as possible to ensure the availability of our team. If you are planning a vacation, please book your pets' care as soon as you book your own accommodations! For weekly dog walks, we ask that our clients book their walks for the upcoming week no later than noon on Sunday.
What is your last minute booking policy?
We typically ask that our clients book their walks for the upcoming week no later than noon on Sunday. However, we understand that last minute circumstances come up! If you must submit a request less than 48hours prior to the booking, an additional $5.00 fee will be added to the service.
How do you enter my home?
The most common and most preferred option is to leave a key in a lock-box secured in a location that our team members might have easy access to. Other options may be discussed and considered during a complimentary meet and greet.
Why is it required that I have a lock box if I have a digital key pad for entry?
As convenient as digital key pads and garage codes are to navigate, they pose a large issue when technical difficulties arise. Whether your home is struck by lightning and reset your locks or your garage opener lost battery, Pet Sitting MKE requires that a physical key-copy is made to ensure our team access to your home and pets incase of any technical difficulties.
How can I save my photos from my report cards?
You have two options. The first option is to screen shot your photo directly from the report card on the app. If you'd like the photo in HQ, we suggest receiving your report cards via email, and holding down on the image you'd like to download and save to your mobile device.
How do I pay for my services?
Payment is done automatically through the SCOUT For Pet Owners app. Prior to service you must upload a Credit Card, Debit Card, or Paypal account. Every Tuesday your payment method will automatically be charged for any completed services the week prior (Monday - Sunday).
When is billing?
Billing is automatically done on Tuesdays following service.
Can I pay for my service in advance?
Yes! You can add credit to your account directly from your payment method at any time.
What is a meet and greet?
A Meet and Greet is a complimentary opportunity for your furry friends and family to meet our team prior to booking any services. This initial meeting serves as an opportunity to ensure that your pets are comfortable both within our care and our homes. During meet and greets, owners will be walked through the typical booking process, answer any questions, set up with our app for check-in photo updates & scheduling, and coordinate entry and pickup/drop-off times if applicable.
What is your inclement weather policy?
In the case of an emergency, inclement weather or a natural disaster, the Owner authorizes Pet Sitting MKE to use reasonable judgement for the care and well-being of Owner’s pet(s) and residence. Pet Sitting MKE will make reasonable efforts to maintain service during these conditions but reserve the right to adjust the schedule of service based on the sole discretion of the Pet Sitter.
What if my dog is not friendly with other dogs?
If your dog does not get along with other dogs, do not worry! At Pet Sitting MKE, personalized care is of utmost importance. We value every dogs' comfort and safety above all else. Please discuss this with Pet Sitting MKE and express any concerns you might have regarding your pets' behavior with other animals or individuals. Contact us for options and questions regarding solo care and walks.
How far do you walk my dog?
We do not measure our walks based on distance or time. Each walk is customized to the preferences of each pet! Lots of factors can play into walking distance, such as weather, age, pet comfort, training and more. That said, most dogs can walk anywhere from a one block to two miles during a standard stroll.
Is Pet Sitting MKE insured?
Yes! Pet Sitting MKE and our employees are insured and bonded for each of our provided services.
Are there any walking or training requirements needed prior to service?
No. We service various pets of different ages, training styles, routines, energy levels etc. Though basic leash manners and obedience training make our walks more
Do you service pets with aggression history / bite records?
Unfortunately, we are not able to provide service to dogs with aggression history or bite records per requirements of our insurance.